Office Administrator – Disaster Restoration

About the role

We are looking for a highly organised Office Administrator to support our disaster restoration team. You will act as the hub between the office, field technicians and external partners, ensuring that restoration projects run smoothly from claim intake to completion.

Key responsibilities

• Manage insurance claims and maintain communication with insurers, loss adjusters, subcontractors and clients throughout the claims process.
• Provide administrative support to restoration technicians, relay challenges and assist with problem‑solving.
• Answer and direct phone calls professionally, perform accurate data entry and maintain digital records.
• Oversee project progress, coordinate tasks across departments and ensure deadlines and quality standards are met.
• Act as dispatcher: schedule, allocate and assign restoration jobs using dispatch and job‑management software.
• Create and submit invoices to insurance companies, respond to inquiries and handle escalations.
• Manage inventory levels, conduct regular stock checks and reorder supplies as needed.
• Assist with general facility operations as required.

Required profile

• Minimum 2 years of experience in an administrative or coordination role.
• Excellent problem‑solving ability and calmness under pressure.
• Strong written and verbal communication skills.
• Highly organised with great attention to detail and the ability to multitask.

Required skills

What we offer

• Company pension scheme.
• Opportunity to work in a dynamic, fast‑moving restoration environment.
• Supportive team culture focused on efficiency and quality.