Operational Transformation Project Manager

About the role

We are seeking an organised and proactive Operational Transformation Project Manager to lead projects that improve services, create efficiencies, and deliver positive outcomes for our customers and communities. This hands‑on, multi‑disciplinary role works across teams and with external partners from initial planning through to successful completion.

Key responsibilities

• Lead projects from initiation and planning through to implementation, evaluation and closure
• Develop clear project plans, objectives, milestones, budgets and resource requirements
• Coordinate project teams, working groups and external suppliers to maintain progress and accountability
• Manage project risks, issues, dependencies and changes, escalating where appropriate
• Monitor project performance against agreed timescales, budgets, outcomes and quality standards
• Build strong relationships with colleagues, customers, contractors and other stakeholders
• Facilitate meetings, workshops and consultations, ensuring actions are recorded and followed through
• Prepare accurate project reports, updates and recommendations for senior stakeholders and governance groups
• Support procurement, contract management and budget monitoring activities where required
• Capture lessons learned and contribute to continuous improvement across our project delivery approach

Required profile

• Experienced project professional who can bring structure, energy and collaboration to a varied portfolio of work
• Confident managing projects, engaging stakeholders and ensuring actions are delivered in a changing environment
• Strong organisational skills to manage deadlines, budgets, risks and competing priorities
• Excellent communication skills working with colleagues, customers, suppliers and senior stakeholders
• Collaborative approach to build effective relationships and bring people together around shared goals
• Commercial awareness comfortable monitoring budgets, managing resources and working with external providers
• Problem‑solving skills to identify challenges, assess options and make practical recommendations
• IT literate, confident using Microsoft Office and project management or reporting systems
• Commitment to inclusion and accessible, customer‑focused project delivery
• Project management qualification such as PRINCE2, AgilePM or equivalent desirable

Required skills

• Microsoft Office
• Project management software

What we offer

• Competitive salary and opportunities for pay progression
• 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
• Birthday off as an extra holiday
• Up to 10% matched pension contribution
• Flexible benefits such as Health Cash Plan or gym membership
• Access to an Employee Assistance Programme and wellbeing support
• Full training and development with opportunities for career progression
• Flexible and hybrid working arrangements