Operations Administrator

About the role

We are looking for a proactive and organised Operations Administrator to join our growing operations team in Stevenage. The role is ideal for someone who enjoys variety, thrives in a busy environment and takes pride in delivering exceptional service to both clients and colleagues.

Key responsibilities

• Monitor and respond to emails in the service inbox and answer incoming Service Desk calls.
• Log client requests across internal and external systems.
• Schedule engineer visits, coordinate attendance and close completed jobs in the internal job management system.
• Book couriers, track shipments and manage the return of faulty equipment to suppliers or manufacturers.
• Prepare and send Welcome Packs to newly onboarded clients.

Required profile

• Highly organised with exceptional attention to detail.
• Confident managing multiple tasks and prioritising effectively.
• Excellent written and verbal communication skills.
• Friendly, approachable and professional when dealing with clients.
• Reliable, proactive and comfortable working in a fast‑paced office environment.

Required skills

What we offer

• Starting salary of £25,500 per annum.
• Monday‑Friday, 9am‑5pm working pattern.
• 23 days holiday plus bank holidays, increasing with length of service.
• Supportive, friendly and collaborative team culture.
• Pension scheme, company Christmas bonus and on‑site parking.
• Regular company events and full training with ongoing development opportunities.