Operations Manager – Retail

About the role

We are partnering with a fast‑growing K‑beauty retail brand to hire an Operations Manager who will own retail operations across a expanding UK store portfolio. You will help build the structures, commercial discipline, and operational consistency needed for rapid scale.

Key responsibilities

• Lead day‑to‑day retail operations across multiple UK locations.
• Support, coach and develop Store Managers.
• Improve operational consistency, standards and accountability.
• Drive commercial performance, including sales, labour management, productivity and margin awareness.
• Introduce scalable retail processes and KPI disciplines.
• Support new store openings and expansion projects.
• Partner cross‑functionally with marketing, product, logistics and leadership teams.
• Spend regular time in stores across London and regional locations.

Required profile

• Proven multi‑site operational experience in beauty, cosmetics, lifestyle or premium retail.
• Strong commercial retail management understanding.
• Ability to scale systems and infrastructure.
• Hands‑on, execution‑focused mindset.
• Thrives in founder‑led, high‑growth environments.
• Leads with calm authority rather than ego.

Required skills

What we offer

• Clear progression path toward Head of Operations.
• Opportunity to shape operational infrastructure during rapid expansion.
• Exposure across retail, e‑commerce and wholesale operations.
• Entrepreneurial leadership team with genuine appetite for change.
• Significant visibility and impact from day one.