Operations Support Administrator - Housing Services

About the role

Magna Housing is looking for an Operations Support Administrator to join its Housing Services team. The role is home-based with occasional travel to Magna offices, working 24 hours per week (Monday, Tuesday, Thursday and Friday, 8.30am-2.30pm, with flexibility for change). It is a fixed-term contract of 9-10 months covering maternity, at £17,304 per annum, with an estimated start date of 16 November 2026. Visa sponsorship is not available; applicants must already have the right to work in the UK.

Key responsibilities

• Provide administrative support so the team can process data efficiently, accurately and reliably.
• Handle general admin such as letter sending and appointment and diary management.
• Ensure all customer contact is managed and responded to promptly.
• Work as part of a multi-skilled team, supporting colleagues where needed.
• Save and process team certifications and alert the responsible team member to any further action.
• Assist with meeting minutes and the transition of AI software to automate some tasks.
• Take part in other data gathering, management and processing projects as they arise.

Required profile

• Experience in a fast-paced environment, comfortable working from home and in a team.
• Good attention to detail when handling data.
• Excellent communication and collaboration with colleagues across departments.
• Good time management and ability to prioritise work within deadlines.
• Applicants with transferable skills are encouraged to apply.

Required skills

• Good use of Excel and data management.

What we offer

• Annual leave starting at 5 weeks plus bank holidays, increasing over the first five years.
• Social Housing Pension Scheme with employer matching up to 8%.
• Learning and development support.
• Mileage allowance of 45p per mile, plus 5p per passenger.
• Flexible working, paid day off to volunteer, and enhanced parental leave depending on length of service.
• Wellbeing portal, employee assistance service, health care cash plan and a stamp duty loan after one year.