Outbound Call Handler – NHS Sales Advisor

About the role

We are looking for a resilient, motivated individual to join our Proactive Care hub as an Outbound Call Handler for NHS appointments. In this fast‑paced, target‑driven role you will contact patients by phone, explain the importance of health reviews and motivate them to book life‑saving clinical appointments.

Key responsibilities

• Make 150+ outbound calls per day to NHS patients due for clinical reviews.
• Explain the importance of health appointments clearly and persuasively.
• Motivate hesitant or sceptical patients to book appointments.
• Handle objections professionally, including repeat contacts.
• Work across multiple clinical areas and learn new medical terminology (training provided).
• Record call outcomes accurately and update patient records in CRM systems.
• Track performance, attend coaching sessions and meet/exceed daily, weekly and monthly booking targets.

Required profile

• Enjoy speaking to people and building rapport quickly over the phone.
• Stay calm and professional when handling objections or rejection.
• Motivated by targets and thrive in a performance‑driven environment.
• Resilient, able to bounce back quickly from setbacks.
• Fast learner, open to new medical terminology and systems.
• Proud of helping others and making a meaningful impact on patient health.
• Confident using computers and navigating digital systems.
• Able to work independently and as part of a supportive team.

Required skills

• Experience with CRM systems.