Parts Advisor / Service Administrator – After Sales

About the role

We are seeking a proactive Parts Advisor / Service Administrator to join our growing After‑Sales team in Abingdon. You will be the main point of contact for customers, ensuring they receive the right parts and support quickly and efficiently.

Key responsibilities

• Answer customer enquiries by phone and email.
• Identify and source spare parts using technical manuals and manufacturer databases.
• Prepare quotations, process orders and manage invoicing.
• Liaise with suppliers and manufacturers to track part deliveries.
• Support Field Service Engineers with part recommendations and quotations.
• Process warranty claims, returns and service documentation.
• Maintain accurate stock records and assist with inventory control.
• Build strong customer relationships and deliver excellent after‑sales support.

Required profile

• Experience in parts advisory, service administration, customer service, internal sales or after‑sales support.
• Excellent communication and organisational abilities.
• Proactive, customer‑focused attitude with strong attention to detail.
• Ability to manage multiple priorities.

Required skills

• Sage
• ERP systems
• Stock control software
• Interpretation of technical documentation

What we offer

• Competitive salary £28,000‑£35,000 per year.
• Company bonus scheme.
• Private medical and dental insurance.
• Pension scheme.
• Full product training and ongoing development.
• Free on‑site parking.
• Supportive team environment and long‑term career progression.