People Services Administrator – HR Support

About the role

We are seeking an organised, customer‑focused People Services Administrator to join Cadent’s HR team in Coventry. You will act as the first point of contact for employee queries and provide high‑quality administrative support across a range of HR activities, helping to keep the service running smoothly.

Key responsibilities

• Serve as the initial contact for HR queries via phone, email and other channels.
• Provide advice, sign‑post queries to the appropriate teams and maintain service level agreements.
• Support onboarding, absence management, probation reviews, exit processes and general HR administration.
• Maintain accurate HR systems, databases and employee files.
• Prepare and issue contracts, letters, forms and other documentation.
• Manage shared inboxes and ensure timely responses.
• Build strong relationships with internal stakeholders and adhere to Cadent policies.
• Contribute to continuous improvement and service excellence initiatives.

Required profile

• Working towards CIPD Level 3 or equivalent qualification.
• Previous experience in an administrative or customer‑service role.
• Excellent organisational skills with the ability to prioritise workload.
• Strong written and verbal communication abilities.
• High attention to detail and accuracy.
• Confidence working with data and HR systems.
• Collaborative approach and ability to build effective relationships.

Required skills

• Microsoft Office