Principal Customer Success Manager, Public Sector UKI

About the role

Atlassian is hiring a Principal Customer Success Manager for its public sector business in the UK and Ireland. You will partner with strategic public sector organisations to realise the full value of their Atlassian investments, acting as a trusted advisor who guides customers through digital transformations, cloud migrations and modern ways of working. The role is remote, full-time, and open to applicants from all parts of the UK.

Key responsibilities

• Partner with senior civil servants, IT leaders and transformation directors across UK and Ireland public sector accounts (Central and Local Government, NHS, Higher Education, national bodies) to align Atlassian solutions with their strategic digital mandates.
• Guide customers through cloud migration and digital transformation, helping them move from legacy or on-premise deployments to Atlassian Cloud and use AI capabilities and the Teamwork Graph to unify cross-agency knowledge and automate workflows.
• Formulate and run Customer Success Plans and Executive Business Reviews (EBRs/QBRs) to deliver measurable ROI, high user adoption and long-term customer health.
• Use knowledge of government governance, data and security standards and public procurement frameworks to overcome adoption blockers and speed up deployment.
• Work with Enterprise Sales, Solutions Engineering, Cloud Migration specialists, Product teams and Atlassian Solution Partners to meet public sector requirements.

Required profile

• 8+ years in Customer Success Management or a similar customer-facing role (Technical Account Management, Advisory Consulting, Professional Services, Engagement Management) with complex strategic accounts, including 3-5+ years with public sector organisations such as government, NHS, higher education or Irish public bodies.
• Experience supporting strategic customers from major enterprise technology companies.
• Hands-on experience advising on digital transformation and cloud migration.
• Familiarity with public sector ways of working, government governance, data and security considerations, and public procurement cycles.
• Dedication to customer health and value realisation without a direct sales quota.

Required skills

• Working understanding of enterprise collaboration tools and solutions, with openness to AI-driven productivity.
• Ability to navigate public sector procurement and governance.

What we offer

• Flexible working: office, home or a mix, with virtual interviews and onboarding.
• A range of perks and benefits including health and wellbeing resources and paid volunteer days.