Prison Operational Support – HMP Long Lartin

About the role

The Operational Support Grade (OSG) role at HMP Long Lartin helps keep the prison running smoothly and safely. You will join a supportive team performing a mix of desk‑based and physical duties in a busy prison environment.

Key responsibilities

• Carry out security searches at the gate and monitor CCTV and phone calls.
• Manage deliveries, supervise visitors and escort vehicles across the prison grounds.
• Perform desk duties such as record keeping and customer service tasks.
• Undertake physical tasks including lifting, carrying and walking as required.

Required profile

• Good communication skills and the ability to stay calm under pressure.
• Strong judgement, common sense and a team‑player attitude.
• Willingness to work a variety of shifts, including weekends and nights.
• No formal qualifications required; a driving licence and own transport are beneficial but not essential.

Required skills

What we offer

• Comprehensive training and clear progression pathways.
• Annual leave of 25 days (rising to 30 days after 10 years).
• 9 bank, public and privilege holidays.
• Paid Level 2 apprenticeship in customer service.
• Generous Civil Service pension scheme, season‑ticket loans, retail discounts, Employee Assistance Programme and Cycle‑to‑Work scheme.