Product Analyst – Operations Decision Support

About the role

British Airways is looking for a Product Analyst to join the Operations Decision Support team. In this hands‑on position you will shape product decisions, drive discovery, and measure impact using data, user insight and technical understanding.

Key responsibilities

• Apply product discovery and delivery techniques such as workshops, rapid prototyping and iterative feedback.
• Lead technical feasibility analysis and proof‑of‑concept work with architects and data specialists.
• Develop clear user stories, acceptance criteria and translate API contracts and data flows into delivery requirements.
• Collaborate with Product Managers, engineering leads, UX designers and system integrators to deliver end‑to‑end solutions.
• Coordinate testing across integrated systems and analyse product performance, user behaviour and market trends.
• Support backlog refinement, release planning and continuous improvement of product processes.
• Define and track product KPIs, create product decks and ensure robust documentation for ongoing support.

Required profile

• Strong hands‑on experience working within digital product teams.

Required skills

What we offer

• Opportunity to work for a historic, global airline with a culture of innovation.
• Collaborative environment with cross‑functional teams.
• Access to cutting‑edge digital tools and data platforms.