Professional Services Consultant

About the role

ITRS, a provider of automated and holistic IT observability solutions, is hiring a Professional Services Consultant in its London headquarters. The role reports to the Professional Services Team Lead and involves managing client-facing projects, while also improving the services offered by Professional Services to meet department and organisational goals. It is a hybrid position.

Key responsibilities

• Perform business analysis and workshop facilitation to obtain client requirements and influence their behaviour
• Design solutions by defining functional and user-experience deliverables and delivery methodology
• Manage projects and clients to deliver project outcomes
• Implement ITRS software hands-on according to project goals
• Hand over collateral and knowledge to clients so they can use and grow the solution after project closure
• Deliver classroom-based product training to clients
• Create improvements to the effectiveness of services, software and solutions

Required profile

• Minimum 12 months of hands-on experience with ITRS Geneos
• At least 3 years in a client-facing role
• At least 3 years in a project-oriented, deadline-driven environment
• At least 3 years in a technical IT role
• Ability to explain complex ideas clearly, a fast learner and interest in continuous improvement

Required skills

• Experience with one or more UNIX-based operating systems
• Proficiency in at least one scripting language such as Shell, Lua, Perl, Python or XML-RPC
• Understanding of databases and SQL

What we offer

• Health insurance and dental cover for you and your dependants
• Pension, travel insurance, life assurance and income protection
• Employee assistance programme
• Flexible hybrid working and enhanced parental leave
• Training reimbursement, referral bonus and buy-and-sell holiday