Resident Engagement Manager

About the role

The Resident Engagement Manager will lead a team of Resident Engagement Officers to deliver a high‑quality resident engagement function across social‑housing properties in Barking.

Key responsibilities

• Lead and manage the Resident Engagement Officers team.
• Ensure services meet the Regulator of Social Housing’s Transparency, Influence and Accountability Standard.
• Oversee programmes, campaigns, consultations and satisfaction‑measuring activities.
• Form and operate a Tenants’ Scrutiny Panel that reflects tenant diversity.
• Champion collaborative co‑production, giving tenants genuine influence over service design and performance.
• Produce annual engagement reports and develop service plans with monitoring frameworks.
• Lead engagement activities for all occupant categories, including leaseholders.
• Represent the service at regional forums, conferences and partnership events.

Required profile

• Proven experience leading and managing a resident engagement team.
• Familiarity with the Regulator of Social Housing standards.
• Experience delivering engagement programmes, campaigns and consultations.
• Ability to establish and run a Tenants’ Scrutiny Panel.
• Strong reporting and service‑planning capabilities.
• Comfort presenting at regional forums and partnership events.

Required skills

What we offer

• Temporary contract (contractor) with an hourly rate of £26.88 (PAYE).