Resident Liaison Officer

About the role

We are seeking a proactive Resident Liaison Officer to join the Planned Works team in Bedford. The role serves as the primary point of contact for residents during kitchen and bathroom replacement programmes, ensuring a smooth and customer‑focused delivery of works.

Key responsibilities

• Act as the main contact for residents before, during and after planned works.
• Build and maintain positive relationships with customers, keeping them informed and supported.
• Coordinate access arrangements and ensure works are completed within agreed timescales.
• Support scheduling and coordination of maintenance activities to maximise productivity and minimise disruption.
• Collaborate with kitchen designers, surveyors, site teams and contractors to deliver customer‑focused solutions.
• Record and manage resident choices for kitchen and bathroom installations.
• Attend resident visits, accompanied surveys and work‑in‑progress inspections as required.
• Investigate and resolve resident queries, concerns and complaints.
• Monitor progress of works and communicate any changes or delays proactively.
• Contribute to continuous improvement initiatives and ensure compliance with health and safety, GDPR and company policies.

Required profile

• Minimum 2 years’ experience in logistical planning, scheduling or a similar customer‑focused coordination role.
• Strong organisational and time‑management abilities.
• Ownership of issues with a solutions‑focused approach.
• Excellent communication and relationship‑building skills.
• Ability to work under competing priorities and tight deadlines.

Required skills

• Proficiency with Microsoft Office 365.
• Experience using planning or scheduling systems.

What we offer

• Competitive salary of £33,216 per year.
• Company van for work‑related travel.
• Hybrid working model (office and field).
• Opportunities for personal growth within a supportive team.