Resident Services Associate

About the role

We are looking for a Resident Services Associate to join the front‑of‑house team at our Bristol build‑to‑rent site. Reporting to the Resident Services Manager, you will be the first point of contact for residents, ensuring a welcoming experience and supporting the smooth operation of the community.

Key responsibilities

• Greet residents, answer enquiries, manage parcel deliveries and conduct routine building inspections.
• Assist the lettings process from offer acceptance through move‑in, including property viewings and checks.
• Coordinate contractor and maintenance bookings, raise work orders and schedule jobs.
• Manage resident bookings for amenity spaces and help organise community events.
• Handle day‑to‑day complaints, escalating when necessary to achieve positive resolutions.
• Prepare shift handover documents, support reporting and keep the resident handbook up to date.

Required profile

• Early‑career professional with experience in build‑to‑rent, student accommodation, lettings or property administration.
• Strong written and verbal communication skills.
• Confident interacting with residents and contractors in person, by phone and in writing.
• Professional appearance and genuine passion for customer service.

Required skills