Retail Supervisor – Part‑time

About the role

Lush is seeking a part‑time Retail Supervisor to lead a store team in Bromley. You will be the front‑line leader who ensures customers receive exceptional service while fostering a supportive, development‑focused environment for staff.

Key responsibilities

• Lead and motivate the sales team to deliver outstanding customer experiences.
• Provide regular coaching, feedback and product‑knowledge training.
• Engage customers with warm welcomes, open‑ended questions and tailored product recommendations.
• Maintain clear, friendly communication across the store, with the store manager and neighboring locations.
• Handle team conversations, set expectations and support morale while balancing business needs.

Required profile

• Genuine passion for connecting with customers.
• Natural leadership ability and confidence in team communication.
• Talent for developing others and encouraging continuous improvement.
• Ability to balance business objectives with team wellbeing.

Required skills

What we offer

• Flexible 12‑hour weekly schedule.
• Living Wage employment in the UK.
• Opportunities for growth within a values‑driven, employee‑owned company.