Risk Business Partner (Consumer Duty Outcome Testing)

About the role

Ayvens is looking for a Risk Business Partner to join its First Line of Defence Non-Financial Risk (1LOD NFR) team within the Risk and Compliance department. The team advises, supports and enables business units to identify, mitigate and monitor their non-financial risks, and the role is specifically responsible for leading and delivering the Consumer Duty Outcome Testing framework.

Key responsibilities

• Lead and deliver the Consumer Duty Outcome Testing framework, including KPI definition and monitoring, outcome testing of policy and framework, and collaboration with the Consumer Duty Forum.
• Act as a risk business partner for 1LOD divisions, building senior-level relationships and challenging management to manage risks, incidents and controls effectively.
• Work with business leaders to identify and assess operational risks and create risk mitigation plans in line with risk appetite.
• Take part in reviewing and implementing risk registers, policies, procedures and controls, and escalate non-compliance appropriately.
• Manage the end-to-end incident life cycle for material incidents, including escalation, root cause analysis, corrective and preventative actions, monitoring plans and lessons learned.
• Implement and maintain assigned risk frameworks (internal control, business continuity, data protection, RCSA) and translate group and regulatory requirements into practical guidance for local teams.
• Deliver corporate inductions, workshops and presentations, and report to management and risk committees.

Required profile

• Strong knowledge of Consumer Duty and Outcome Testing requirements.
• Relevant risk management qualification (advantageous).
• Degree level education or equivalent (advantageous).
• Experience in operational risk, outcome testing, quality assurance, audit, internal control or similar (desired).
• Experience with customer service teams and customer journey mapping (desired).

Required skills

• Excellent knowledge of risk frameworks, concepts and practical application.
• Experience with risk systems such as Symbiant, Risk Wizard and ARIS.
• Advanced Microsoft Office, especially PowerPoint and Excel.
• Ability to write high-quality reports and present to senior management.

What we offer

• Pension scheme, annual salary review and bonus scheme, EV company car, Give As You Earn and Cycle to Work schemes.
• Retail discounts, gym membership options and employee referral scheme (£1,000).
• Private medical, dental, travel, life assurance and critical illness insurance.
• 25 days' annual leave plus a Celebration Day, 37.5-hour week, Monday to Friday, holiday buy and sell scheme and volunteer days.