Sales Administrator – Customer Support & CRM

About the role

Are you a Sales Support Advisor with excellent customer service skills and experience managing sales enquiries or CRM systems? A well‑established manufacturer in Hedge End is looking for a customer‑focused Sales Support Advisor to join its Commercial team. You will act as a key point of contact for customer enquiries, helping with product information and selection while identifying and developing potential sales opportunities.

Key responsibilities

• Identify and process incoming sales leads to maximise potential opportunities.
• Register new projects and maintain accurate information within the CRM system.
• Support customers with product information, selection and general sales enquiries.
• Complete product sizing processes to recommend appropriate solutions.
• Follow up marketing campaigns and events to identify and qualify new opportunities.
• Maintain and cleanse CRM data to ensure accurate customer and project records.
• Support external sales teams with customer information, quotations and sales pipelines.
• Provide professional customer support across telephone, email and other communication channels.

Required profile

• Demonstrate excellent written and verbal communication skills.
• Deliver a positive, professional and customer‑focused service.
• Maintain strong attention to detail across administrative and system‑based tasks.
• Manage a varied workload with a flexible and proactive approach.
• Show an eagerness to learn and develop technical product knowledge.

Required skills

• Dynamics 365 (CRM)
• SAP (ERP)
• HVAC technical knowledge

What we offer

• £27‑28K per annum salary
• 25 days’ holiday
• Pension scheme
• Health Cash Plan
• Cycle to Work Scheme
• Employee Discount
• Values Award scheme