Sales Associate - Denim Studio Womenswear

About the role

Selfridges is hiring a full-time Sales Associate for its Denim Studio Womenswear department in London. As part of a team, you create memorable customer experiences and act as an expert for all things Selfridges, knowing the store's latest products, events and services. The role is flexible and may involve working across different departments.

Key responsibilities

• Build rapport with customers, share product knowledge and cater to their needs
• Handle sales, refunds and exchanges, offering alternative products or online services when needed
• Maintain retail standards through selling, restocking, organising rails and hosting
• Take constructive customer feedback to improve service and sales
• Manage departmental stock: unpack deliveries, complete audits and keep the stock room tidy
• Stay up to date with trends and competitors, and follow health, safety and security procedures to prevent stock loss
• Be flexible and ready to take ownership of tasks outside the original role expectations

Required profile

• Great communicator who engages positively with domestic and international customers
• Well informed, developing product knowledge through trends, competitor awareness and supplier training
• Sales and service expert who takes the initiative to offer extra services
• Problem solver who goes above and beyond for customers
• Reliable and respected colleague