Sales Associate – Part‑Time Retail Role

About the role

As part of the Retail team you will join the John Lewis Solihull store as a Sales Associate on a permanent, part‑time basis (16 hours per week). You will provide exceptional customer service and support the management team in achieving sales and operational goals.

Key responsibilities

• Deliver a premium and tailored customer‑service experience.
• Provide in‑depth knowledge of the Reiss brand and its products.
• Communicate effectively with customers, team members and management.
• Maintain visual standards throughout the store.
• Act as a Reiss Brand Ambassador.

Required profile

• Passion for premium or luxury products.
• Previous experience in a customer‑facing environment.
• Ability to see things through the customer’s eyes.
• Excellent customer‑service skills.
• Flexibility and adaptability to changing priorities.
• Ability to work in a fast‑paced retail environment.
• Strong communication and interpersonal skills.
• Excellent organisational and decision‑making abilities.
• Team‑player attitude.
• Good written and verbal communication.

What we offer

• Seasonal business wear allowance.
• Generous employee discount up to 75 % off.
• Rewarding commission structure.
• Workplace pension contributions.
• Health & wellbeing services.
• Medicash health support plan.
• Fitness discounts & cycle‑to‑work programme.
• Enhanced parental pay & family‑friendly policies.
• 23 days annual leave, increasing to 25 days after 2 years’ service.
• Employee referral scheme.
• Career development opportunities.