Sales Development Specialist

About the role

Do you enjoy speaking with customers, identifying opportunities, and helping clients make informed investment decisions? In this role, you will need to understand customers' buildings, anticipate future needs, and position modernisation as a planned lifecycle investment that improves safety, performance, and reliability.

Key responsibilities

• Approach on‑ and off‑service portfolio customers by telephone, handling leads and quotation follow‑ups to discuss lift asset condition and lifecycle.
• Identify ageing equipment and discuss lift modernisation benefits such as reliability, safety, energy efficiency, compliance and passenger experience.
• Qualify customer interest, arrange appointments for modernisation salespeople, or prepare quotations where appropriate.
• Collaborate with Area Service Managers and service engineers to uncover upgrade opportunities during maintenance visits.
• Maintain accurate records of customer interactions and opportunities in the company CRM system.
• Create Asset Management Plans and present initial findings to customers.
• Follow up on previous quotations and recommendations.
• Set up call campaigns to generate new leads.
• Achieve agreed KPIs for customer engagement, opportunity generation and conversion.

Required profile

• Resilient, independent and proactive with strong phone confidence; telesales or business development experience is an advantage.
• Competent in CRM systems, specifically Salesforce.
• Customer‑focused with excellent communication skills and the ability to understand short‑ and long‑term customer objectives.
• Technical background helpful but not essential; training will be provided to discuss basic solutions and product offerings.

Required skills

• Salesforce

What we offer

• Competitive salary
• 25 days holiday plus 8 bank holidays and 1 volunteering day
• Pension scheme and development reviews
• Quarterly commission
• Dental and medical insurance
• GymFlexi membership and KONE discounts
• 24/7 GP support and wellbeing access
• Hybrid working model