Sales Executive – Customer-Focused Sales Role

About the role

We are seeking a proactive, customer‑focused Sales Executive to join our growing team in Rochester. You will manage the full sales cycle, from inbound enquiries through to delivery and after‑care, ensuring a seamless experience for our customers.

Key responsibilities

• Respond to enquiries generated via social media, Google Ads and referrals.
• Engage with customers to understand requirements and provide tailored product advice.
• Convert enquiries into confirmed sales orders and prepare quotations.
• Coordinate with Production, Project and Logistics teams to meet project timelines and delivery expectations.
• Manage customer concerns and complaints, resolving issues and identifying improvements.
• Maintain accurate records in the CRM system.
• Collaborate with Marketing on campaigns and business development initiatives.
• Gather customer feedback and provide ongoing after‑care support.
• Assist in resolving project challenges under the guidance of the Brand Director.

Required profile

• Previous experience in a sales or customer‑facing role.
• Excellent interpersonal and communication skills.
• Proactive, solutions‑focused mindset.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong administrative and organisational abilities.

Required skills

• CRM systems

What we offer

• Competitive salary with bonus potential.
• Opportunity to grow within a supportive and ambitious team.
• Full involvement in the sales process.
• Ongoing training and development.