Sales Support Administrator

About the role

We are seeking an experienced Sales Support Administrator on a temporary, nine‑month basis to provide first‑line administrative and operational support for a leading international motor mobility and leasing provider, part of the Mercedes‑Benz Group. The role ensures that sales‑related enquiries are triaged, prioritised and monitored efficiently each day.

Key responsibilities

• Manage daily inboxes across all Sales Support channels.
• Provide workload visibility and administrative support to the Sales Support Manager and B&I Lead.
• Track volumes, flag pressure points and coordinate departmental tasks to maintain efficient operations.
• Organise and monitor purchase orders, process UBO and Trust ID requests, and support residual‑value and vehicle purchasing queries.
• Maintain accurate documentation for governance, audit and decision‑making.
• Monitor dealer acceptance, follow up on aged orders and liaise with the purchasing team.
• Escalate exceptions, delays or risks as needed.
• Assist with general Sales Support Executive activities when required.

Required profile

• GCSE or equivalent in English Language and Mathematics.
• Previous experience in a customer‑focused administrative role.
• Strong attention to detail and accuracy.
• Excellent telephone manner and communication skills.
• Knowledge of finance legislation (FCA Principles, Data Protection Act, Consumer Credit Act, AML) is advantageous.
• Familiarity with fleet and leasing products is preferred.

Required skills