Senior Account Manager, Mid-Market

About the role

Airwallex, the AI-native financial operating system used by more than 675,000 businesses, is looking for a Senior Account Manager for its UK team in London. You will build relationships with existing customers, act as the bridge between them and the Airwallex team, and provide resources across the EMEA business at a senior level. The team is growing (110+ employees) and works in a hybrid setup with three days per week in the London office.

Key responsibilities

• Own and grow a portfolio of strategic accounts, develop account plans, increase product adoption and deepen relationships.
• Identify, develop and close upsell and expansion opportunities, managing them through the sales cycle to revenue realisation.
• Act as a trusted advisor, helping customers maximise the value of Airwallex and supporting their growth.
• Lead complex technical discussions and commercial negotiations, including bespoke agreements and multi-product solutions.
• Translate customer needs into solutions, working across products to build commercially viable ones.
• Work independently, navigate ambiguity and adapt quickly in a fast-paced environment.
• Coach and develop junior account managers and lead strategic initiatives and GTM priorities.

Required profile

• 4+ years of customer-facing account management or sales experience, ideally in technology, software, fintech or payments.
• Proven track record of exceeding commercial targets and revenue KPIs.
• Bachelor's degree or equivalent; startup and/or fintech experience preferred.
• Exceptional communication skills, strong verbal and written English, and the ability to influence technical, commercial and senior stakeholders.

Required skills

• Strong consultative selling and experience with complex sales cycles; structured methodologies such as MEDDPICC preferred.
• Ability to use data to shape account strategy, identify growth opportunities and build QBRs and account plans.
• Experience managing complex, multi-product accounts.
• Solid API knowledge (a must).
• Experience with Salesforce highly regarded.