Senior Account Manager – Specialty Coffee (East London)

About the role

Join an award‑winning, B Corp‑certified specialty coffee business as a Senior Account Manager. You will own a portfolio of wholesale customers across independent cafés, hospitality groups, hotels and contract catering partners, driving growth and delivering an exceptional customer experience.

Key responsibilities

• Manage and expand a portfolio of wholesale accounts throughout the UK.
• Build long‑term relationships with café owners, operators and key decision‑makers.
• Drive revenue through retention, upselling and new business opportunities.
• Conduct regular business reviews to identify growth areas and resolve challenges.
• Support customers with product launches, menu development and commercial planning.
• Serve as the primary point of contact, ensuring a seamless end‑to‑end experience.
• Collaborate with operations, training, marketing, finance and customer service teams.
• Maintain accurate CRM records, provide forecasting and performance reporting.

Required profile

• Proven experience in account management, sales or business development, preferably in coffee, foodservice, hospitality or FMCG.
• Strong relationship‑building ability and a genuine passion for customer success.
• Commercial acumen with a track record of identifying and negotiating growth opportunities.
• Highly organised, proactive and capable of managing multiple priorities.
• Comfortable working autonomously and taking full ownership of accounts.
• Enthusiasm for specialty coffee, sustainability and hospitality.

Required skills

• Proficiency with CRM systems.
• Advanced Excel skills for reporting and forecasting.

What we offer

• Salary £42,500 – £47,500 depending on experience plus up to 10% annual bonus.
• Hybrid working model.
• 9‑day fortnight and ClassPass membership.
• Cycle‑to‑Work scheme, Employee Assistance Programme and regular team events.
• Plenty of great coffee and a purpose‑led, sustainability‑focused culture.