Senior Claims Handler - General Insurance

About the role

Everywhen, the UK-based broking and advisory arm of the Ardonagh Group, is looking for an experienced Senior Claims Handler to join its Claims team in Cardiff. The role suits a technically strong claims professional who enjoys managing complex claims, supporting clients and mentoring colleagues. It is a hybrid position.

Key responsibilities

• Deliver a proactive, efficient and high-quality claims service, with expert support for clients throughout the claims process.
• Manage a portfolio of claims across a range of insurance classes.
• Act as a technical referral point for colleagues.
• Produce and analyse claims reports and management information.
• Support clients with complex and large-loss claims.
• Work with Account Executives and New Business teams to provide claims insights and support client retention and growth.
• Ensure claims are handled in line with company procedures, delegated authority agreements and FCA requirements.
• Coach and support less experienced team members.

Required profile

• Strong general insurance claims experience, ideally within a broking environment.
• Cert CII and/or Cert CILA qualifications are desirable.
• Experience mentoring or coaching colleagues.
• Specialist knowledge in one or more areas of general insurance claims.

Required skills

• Excellent technical knowledge and the ability to interpret policy wordings.
• Experience analysing claims data and identifying trends.
• Strong communication, organisation, problem-solving and attention to detail.
• Ability to work independently and manage competing priorities.

What we offer

• 26 days holiday plus bank holidays, increasing with length of service.
• 35-hour working week.
• Career progression across the Ardonagh family.
• Award-winning learning and development and support to obtain professional qualifications.
• Pension scheme.
• 24-hour employee assistance support.
• Perks such as discounted gym memberships, cinema tickets, shopping and eyecare vouchers, and a day of paid volunteering.