Senior Complex Investigator

About the role

The Senior Complex Investigator will help shape fair, consistent and trusted outcomes when conduct issues arise at Lloyds Banking Group. Working within the Workplace Resolution & Investigations (WRI) Centre of Excellence, you will support colleagues and managers through the full lifecycle of conduct concerns, from initial raise to final resolution.

Key responsibilities

• Provide clear, evidence‑based findings that enable fair and defensible decisions by business leaders.
• Ensure investigations are conducted with integrity, judgement and fairness, keeping the colleague experience central.
• Support senior managers in meeting regulatory standards and additional accountability requirements.
• Contribute to continuous improvement by analysing case learnings and informing data‑driven insights.
• Collaborate with the WRI team to shift towards earlier, informal resolution where appropriate.

Required profile

• Motivated to influence how workplace conduct is managed and resolved.
• Strong judgement, integrity and a focus on delivering the right outcome.
• Ability to work collaboratively with diverse stakeholders, including colleagues with disabilities.
• Commitment to upholding high standards of conduct and integrity.

Required skills

What we offer

• Hybrid working model – at least two days per week in the office.
• Flexible working options, including job share and hybrid arrangements.
• Competitive salary range of £92,701 – £109,060 per year.
• Opportunity to shape the future of workplace resolution and investigations within a leading financial institution.