Senior Director, EMEA Professional Services

About the role

NetApp is looking for a Senior Director to lead its EMEA Professional Services business, reporting to the VP/GM of Professional Services. The role owns strategy, execution and financial outcomes for a $100M+ services portfolio and leads more than 150 professionals across the region. It builds on a recent shift to a services-led, outcome-led engagement model, expanding fee-based consulting and advisory that engages earlier in the customer lifecycle.

Key responsibilities

• Own and lead the EMEA Professional Services business, including strategy, execution and operating cadence to deliver profitable growth across bookings, revenue and margin.
• Scale fee-based consulting and advisory services that engage before product decisions, shaping customer vision and accelerating adoption.
• Partner with EMEA Sales and Solutions Engineering to build the services pipeline, create repeatable plays and increase attach and pull-through.
• Develop the services portfolio (offer definition, packaging, pricing and value messaging) to reduce reliance on free or presales work and low-value, product-tied services.
• Lead a distributed organization of leaders, consultants and delivery teams, coaching talent, building succession and fostering an inclusive culture.
• Ensure high-quality, predictable delivery through standardized methods, governance and risk management, improving utilization, project performance and customer satisfaction.
• Optimize the operating model across local delivery, partners and global delivery centers.
• Lead executive discovery and advisory plays to turn strategy discussions into funded, fee-based consulting.
• Represent Professional Services in key customer and partner engagements, including strategic account planning and executive briefings.
• Align with Worldwide Professional Services, Portfolio and Operations teams to scale best practices.

Required profile

• 15+ years of progressive leadership in Professional Services, Consulting and/or Managed Services within enterprise technology (hybrid cloud, storage, data management, security, automation).
• Proven experience owning and growing a services P&L, including bookings, revenue recognition, margin and cost management.
• Demonstrated success building and scaling fee-based consulting and advisory offerings and influencing customers at executive level.
• Experience leading consulting and transformation engagements, including executive discovery, roadmap development and adoption.
• Experience leading large, geographically distributed organizations in a matrixed, global environment.

Required skills

• Consultative selling to build pipeline and close fee-based advisory, including proposals and SOWs.
• Forecasting, governance, delivery quality, risk management and continuous improvement.
• Executive communication, negotiation and customer-facing leadership.

The company offers a hybrid working environment, with most roles having some in-office expectation shared during recruitment. Applications are submitted only through the company website.