Senior Forward Deployed Engineer (5961)

About the role

Shield AI is a venture-backed defense-tech company whose products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. Its Forward Deployed Engineers are technical, customer-facing problem solvers who deploy Hivemind software in real-world environments. The role involves working with customers to understand their needs, providing technical expertise and support during deployment, and collaborating internally with engineering teams to develop and test new autonomy capabilities.

Key responsibilities

• Deploy with customers on site (about 30% travel) to support software integration and development activities.
• Become an expert user of the Hivemind enterprise software stack and its autonomy modules.
• Provide technical support and training to customers on the use of Hivemind.
• Develop AI and autonomy applications using the Shield AI enterprise software development kit.
• Assist the sales team in pre-sales activities such as demos, conferences and immersions.
• Assist in post-sales deployment and integration of Shield AI enterprise software products.
• Develop and maintain technical documentation and training materials.
• Help customers debug software and API integration issues.
• Work with the product engineering team to address customer feedback and improve products.

Required profile

• Bachelor's degree in Engineering, Computer Science or a related field, with 5+ years of industry experience; or a Master's degree in a related field with 3+ years of experience.
• Strong technical background in software engineering.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.

Required skills

• Modern C++ programming.
• Preferred: experience in defense, aviation, autonomy or robotics; prior customer-facing solutions, application or sales engineering; advanced technical degree in robotics or autonomy.