Senior Manager, Account Management

About the role

Checkout.com is seeking a Senior Manager to lead account management for its enterprise merchant portfolio in London. You will drive strategic growth, act as a trusted advisor to C‑suite stakeholders, and shape the commercial outcomes for both merchants and the company.

Key responsibilities

• Own the long‑term roadmap for enterprise merchants, identifying revenue‑boosting opportunities and delivering a 12‑18 month strategic plan.
• Provide payment consulting as a trusted advisor, leading QBRs and translating performance data into win‑win commercial stories.
• Lead complex contract negotiations, renewals and strategic deals, crafting innovative commercial models with Deal Management, Legal and Pricing teams.
• Apply data‑driven, value‑based selling, diving into metrics to give merchants confidence in actionable insights.
• Champion the merchant’s voice internally, influencing product and engineering road‑maps to meet evolving needs.
• Mentor junior account managers, fostering a culture of continuous improvement and knowledge sharing.

Required profile

• 6+ years of B2B account or relationship management experience in FinTech or payments.
• Strategic problem‑solver with strong project‑management capabilities.
• Deep understanding of major e‑commerce and payments technologies, players and emerging trends.
• Ability to adapt to changing requirements while balancing multiple opportunities.
• Proven track record of thriving in fast‑paced, cross‑functional environments.
• Bachelor’s degree in Business, Finance or a related field.
• Fluent English, with a focus on the UK market.

What we offer

Checkout.com provides a hybrid working model with three days in the office to foster collaboration, alongside real ownership, minimal blockers and impactful work from day one. The culture encourages ambition, growth and recognition for the impact you deliver.