Senior Support Specialist – Desktop AI Browsing

About the role

We are seeking talented Customer User Support to join our team and support users of our desktop apps. In this role you will help users solve challenging technical issues and maximise value from our AI‑native browsing experience, while providing expert guidance to both users and internal teams.

Key responsibilities

• Serve as the dedicated technical resource for desktop browser users, providing troubleshooting assistance and guidance on optimal use of the platform.
• Grow into the go‑to technical and troubleshooting expert for Comet, helping both users and internal teams confidently navigate and use the browser.
• Partner with Enterprise, Mobile and Desktop teams to resolve issues and coordinate resources across multiple teams as needed.
• Translate learnings from Comet user issues into scalable solutions, working with Engineering and Go‑To‑Market teams to implement improvements.
• Build strong relationships with key Comet Enterprise users to ensure the success of their workflows in the browser.

Required profile

• 3+ years of experience in technical support engineering roles, with a focus on application development.
• Proven ability to identify technical pain points in both our solutions and our customers’ implementations.
• Experience leveraging AI tools to optimise workflows and improve team efficiency.