Senior Technical Account Manager – EMEA

About the role

The Senior Technical Account Manager (TAM) will serve Semgrep’s most strategic customers across EMEA, ensuring they derive maximum value from the code‑security platform. This customer‑facing role combines technical insight with account management, acting as the trusted advisor and escalation point for high‑impact issues.

Key responsibilities

• Host monthly check‑ins with customers to understand successes and challenges.
• Engage technical stakeholders both within customer organisations and internally at Semgrep.
• Create personalised success plans that grow the value of the platform for each account.
• Partner with Sales to deliver executive business reviews for practitioners and executive buyers.
• Collaborate with Tech Support to resolve bug tickets and with Product to submit and follow up on feature requests.
• Advocate for customers on the product roadmap to evolve the suite of features.
• De‑escalate urgent issues that could lead to churn risk.
• Evolve best‑practice documentation and contribute to knowledge‑base resources.

Required profile

• Proven problem‑solving ability in a fast‑paced technology environment.
• Strong communication skills to interact with both technical and executive audiences.
• Experience working cross‑functionally with Sales, Product, Engineering, Marketing and Support teams.
• Customer‑centric mindset with a focus on delivering measurable value.

Required skills