Service Advisor – Customer‑Focused Automotive Role

About the role

Join a thriving dealership in Preston as a Service Advisor, where you will be the first point of contact for customers bringing their vehicles in for service, maintenance or repairs. You will ensure a smooth, hassle‑free experience while supporting workshop efficiency.

Key responsibilities

• Welcome customers at the service desk, build rapport and manage their expectations.
• Book service appointments, coordinate vehicle flow and maximise workshop productivity.
• Identify and upsell value‑adding services, parts and labour.
• Provide regular updates to customers and arrange courtesy cars or alternative transport when required.
• Collaborate closely with the Workshop Controller and technicians to keep jobs on schedule.
• Explain work performed, pricing and recommendations clearly to customers.

Required profile

• Previous experience as a Service Advisor, Aftersales Advisor, Service Receptionist or Service Consultant in a main dealer or reputable independent garage.
• Strong communication skills, both on the phone and face‑to‑face.
• Organised, accurate admin abilities with solid IT proficiency.
• Proactive attitude and calmness in a fast‑paced environment.

Required skills

What we offer

• Salary £41,500 – £52,500 per year plus performance‑based bonus.
• Enhanced holiday entitlement, maternity/paternity and adoption pay.
• Pension scheme and company car scheme.
• Supportive team environment with clear development pathways.