Service Manager - Supported Living

About the role

Glenholme Specialist Healthcare is looking for two experienced and motivated Service Managers to deliver high-quality, person-centred support across its supported living services in Brighton and Saltdean. Each Service Manager will oversee three supported living services, working closely with a Registered Manager and local Team Leaders so that the people supported receive safe, consistent and personalised care. The salary is £36,000 to £38,000 per year.

Key responsibilities

• Lead and support staff to deliver high-quality, person-centred support, helping people live the lives they choose in their own homes and communities.
• Ensure people have a strong voice in their care, with person-centred plans reflecting their individual needs, preferences, aspirations and outcomes.
• Use audits, feedback, incidents and learning to find opportunities for improvement and turn them into practical, measurable actions.
• Work with colleagues, families, professionals and external partners to resolve concerns early.
• Lead, coach and develop Team Leaders and support staff across three local services.
• Oversee quality assurance processes, support plans, safeguarding follow-up, medicines practice and service improvement action plans.
• Work with the Registered Manager to maintain strong governance and prepare services for CQC inspection and scrutiny.
• Collaborate with the other Service Manager, providing management support and absence cover where required, and take part in the management on-call rota.

Required profile

• Experience of leadership within adult social care, supported living or a similar environment.
• A relevant professional qualification, or a willingness to work towards a Level 5 Diploma in Leadership and Management for Adult Care or an equivalent qualification through an agreed development plan.
• Ability to balance people, quality and operational priorities across multiple services.
• Strong communication and interpersonal skills, with the confidence to build relationships with colleagues, families and professionals.
• A coaching and supportive leadership style, able to develop and motivate teams.
• A proactive approach to identifying issues, implementing improvements and following actions through.

The exact three-service caseload for each Service Manager will be agreed according to operational and service needs. The post is supported by a Registered Manager and a fellow Service Manager.