Service & Selling Coach

About the role

As a Service & Selling Coach you will work within a John Lewis store to elevate the customer experience through expert training and coaching. You will equip Partners with the knowledge and tools they need to deliver the high‑standard service John Lewis is renowned for, fostering lasting customer loyalty.

Key responsibilities

• Design and deliver engaging training and coaching sessions for Partners, both in groups and one‑to‑one.
• Provide constructive feedback to support personal development and improve service and selling skills.
• Adapt training methods to suit diverse learning styles.
• Plan and run induction programmes for new Partners.
• Deliver technical training on shop‑floor tools such as headsets, devices, apps and new learning platforms.
• Stay current with personal learning to champion best‑in‑class service.

Required profile

• Confident trainer and coach able to work with individuals and groups.
• Strong computer literacy for facilitating training on various systems.
• Excellent customer service background in a retail or selling environment.
• Ability to plan, prioritize and manage own workload.

Required skills

• Workday
• One Place Learning
• PDW