ServiceNow Developer – ITSM (Hybrid, Liverpool)

About the role

Our client, a leading UK wealth manager, is expanding its technology estate and Service Management capabilities. They are seeking a ServiceNow Developer to own and evolve their ServiceNow platform, delivering sustainable, out‑of‑the‑box solutions for ITSM.

Key responsibilities

• Develop and configure ServiceNow ITSM modules.
• Build solutions using Flow Designer, Business Rules, UI Policies, Client Scripts and Service Catalog items.
• Support platform upgrades and maintain overall platform health.
• Manage integrations including REST APIs, SOAP, Azure AD/Entra ID and webhooks.
• Maintain Automated Test Framework (ATF) testing and CI/CD practices.
• Support CSDM and Configuration Management initiatives.
• Drive ServiceNow governance, best practices and continuous service improvement.
• Collaborate with stakeholders across Incident, Change, Problem, Request and Knowledge Management.

Required profile

• 2‑5 years of ServiceNow development and/or administration experience.
• Strong knowledge of ServiceNow ITSM.
• Experience with Flow Designer and modern ServiceNow development practices.
• Experience supporting integrations and platform upgrades.
• Understanding of ITIL processes.
• Exposure to ATF, CI/CD and automated testing.
• ServiceNow CSA certification preferred; CAD, CIS or ITIL Foundation certifications highly desirable.

Required skills

• ServiceNow ITSM modules
• Flow Designer
• Business Rules
• UI Policies
• Client Scripts
• Service Catalog items
• REST API integration
• SOAP integration
• Azure AD / Entra ID
• Webhooks
• Automated Test Framework (ATF)
• CI/CD pipelines
• Common Service Data Model (CSDM)
• Configuration Management
• ITIL process knowledge

What we offer

• Competitive salary £50,000‑£60,000 + bonus
• Non‑contributory pension
• Private medical insurance
• Life assurance and income protection
• Share scheme
• Holiday purchase scheme
• Green Car Scheme
• Enhanced family leave
• Study support and certification funding
• Volunteering days
• Gym discounts and flexible benefits