Services Engagement Manager - ClinData

About the role

Veeva is looking for a Services Engagement Manager (SEM) for its ClinData offering in London. The SEM sets customers up for success and represents the full value proposition behind a Veeva ClinData implementation, working in close alignment with the Veeva Sales, Strategy and Services teams. The role is central to successful customer engagements during the scoping and planning phase, establishing the right strategy for implementation success.

Key responsibilities

• Deliver implementation proposals and statements of work (SOW), including project charter, staffing, timeframes and costs, and recommend implementation partners where appropriate
• Align with services and sales teams to build confidence with prospects in Veeva's ability to deliver
• Set client and internal stakeholder expectations with a focus on long-term success
• Provide awareness and alignment with the partner ecosystem
• Position support, training and other solutions needed for a successful customer experience

Required profile

• 5+ years of experience delivering consulting services or selling services for clinical data applications, with a proven track record
• 2+ years of experience scoping and defining project plans, resource models and negotiating SOWs for software implementation projects
• Familiarity with the life sciences industry
• Ability to engage audiences of varying perception levels, including executive leadership, and strong negotiation skills
• Collaborative, consultative style, able to work under pressure and with short or competing timelines
• Willingness to travel (estimated less than 25%)

Nice to have

• Experience interpreting clinical protocols
• SaaS/cloud delivery experience

The hiring process includes a personality assessment within three days of applying, followed by a conversation with the hiring manager, a practical case exercise and a final conversation with a senior leader.