SOC Operator – Security Operations & Customer Service

About the role

Join Securitas as a SOC Operator and become the frontline of our security and customer service team. You will dispatch emergency and security services, monitor CCTV for high‑end clients, and ensure the safety of people, property, and information across commercial and domestic sites.

Key responsibilities

• Answer all calls promptly, providing high‑level customer service to internal and external customers.
• Manage mobile alarm callouts, prioritising life‑threatening alarms such as lone‑worker and fire alerts.
• Monitor CCTV feeds and respond to customer requests, escalating issues when necessary.
• Dispatch emergency and security services to commercial and domestic premises.
• Conduct static officer welfare checks and oversee gas monitoring for designated clients.

Required profile

• Passion for delivering first‑class customer service in an inclusive environment.
• Enthusiastic team player who thrives in dynamic settings and brings fresh ideas.
• Strong organisational skills, attention to detail, and a collaborative spirit.
• Proactive, confident, and able to handle sensitive and confidential situations with integrity.

Required skills

• CCTV monitoring
• Alarm system operation
• Gas monitoring

What we offer

• Salary of £29,374.80 per annum
• 42‑hour fortnightly schedule (4 days on, 4 days off, 4 nights on, 4 nights off)
• Double‑time overtime rates
• Learning and development opportunities, mentorship, and brand‑discount benefits
• Grade 3.1, site‑based role with career progression support