Spa and Store Receptionist – Seasonal Part‑Time

About the role

Join Lush’s Cardiff Spa and Store as a Receptionist, delivering a premium spa experience while supporting store operations. This seasonal, part‑time position focuses on front‑desk service, booking management, and event coordination.

Key responsibilities

• Handle client bookings via phone, email and in‑person, ensuring a smooth appointment flow.
• Manage therapist schedules and follow up on previous‑day communications.
• Process event and party reservations, keeping store management informed.
• Support spa operations by assisting with deliveries, maintaining health and safety standards, and preparing treatment rooms.
• Collaborate with store staff to promote the Lush Spa and provide feedback on role responsibilities.

Required profile

• Strong passion for delivering exceptional customer service.
• Excellent communication and teamwork skills.
• Reliability and ability to work the preferred days (Tuesday, Wednesday, Thursday, Friday).

Required skills

• Proficiency in handling phone, email and face‑to‑face client interactions.
• Ability to manage schedules and coordinate bookings.
• Basic knowledge of health and safety practices in a spa environment.

What we offer

• Hands‑on training in spa operations and customer service.
• Opportunity to work in a values‑driven, employee‑owned company.
• Flexible part‑time hours (approximately 20 per week).