Speech Analyst – Data & Analytics

About the role

Barclays is seeking a Speech Analyst to support data‑driven decision‑making by delivering timely, accurate and actionable insights from customer interactions. You will design, develop and maintain datasets, reports, dashboards and visualisations that highlight contact trends and improve customer outcomes.

Key responsibilities

• Design, develop and maintain insightful reports and dashboards using SQL, Tableau, Power BI, Snowflake and Databricks.
• Transform complex data from Amazon Connect into meaningful visualisations for business performance.
• Analyse business requirements and translate them into effective reporting solutions.
• Collaborate with product managers, engineers, VUX teams and stakeholders to ensure dashboards meet Barclays standards.

Required profile

• Strong experience creating reports and dashboards with SQL, Tableau, Power BI and cloud data platforms.
• Solid understanding of data modelling, joins, relationships and data blending.
• Experience working with Amazon Connect (AWS Connect) in a contact‑centre environment.
• Excellent communication and stakeholder‑management skills.

Required skills

• SQL
• Tableau
• Power BI
• Snowflake
• Databricks
• Amazon Connect (AWS Connect)
• Python or PySpark (optional but valued)