Store Manager – Glasgow Buchanan Galleries

About the role

Join Costa Coffee as a Store Manager at the Buchanan Galleries in Glasgow. You will lead a vibrant coffee shop, delivering exceptional customer experiences while driving sales and profitability.

Key responsibilities

• Meet all customer needs and foster a strong service culture to improve NPS.
• Engage with the local community to attract new customers.
• Create an inviting environment that encourages repeat visits.
• Own the management of sales, profit, and team performance.
• Train, develop and motivate staff to reach their full potential.

Required profile

• Proven leadership experience managing and developing successful teams.
• Forward‑thinking with an eye on future growth and the bigger picture.
• Ambitious and eager to contribute to the brand’s expansion.
• Dedicated brand ambassador who upholds high standards.
• Thrives under pressure in a fast‑paced retail setting.

Required skills

What we offer

• Access to the Coca‑Cola share scheme with matched contributions.
• 50% discount on food and drinks in Costa‑owned stores.
• Smart pension scheme matched up to 10%.
• Quarterly and annual incentive scheme with potential bonuses up to £10,000 (store dependent).