Strategic Account Manager – UK Restaurant Partners

About the role

This Strategic Account Manager role is the key point of contact for UK restaurant partners, supporting them in driving revenue, optimising performance and growing their footprint across a portfolio of virtual food brands. It sits within the Strategic Accounts team, which is described as a vital part of the company's growth strategy. The role suits someone who thrives in a fast-paced environment, has a strong grasp of data and enjoys building long-term client relationships.

Key responsibilities

• Take full ownership of the day-to-day and strategic management of assigned restaurant partner accounts.
• Build and nurture strong, productive relationships with key partner stakeholders.
• Lead weekly performance reviews and ensure actionable business improvements are implemented.
• Monitor partner sales and identify upsell and cross-sell opportunities across the company.
• Coordinate closely with internal teams (Sales, Marketing, Operations, Tech) to deliver a seamless partner experience.
• Handle partner escalations, refunds and operational challenges swiftly and professionally.
• Ensure partners use company logistics efficiently to maximise order volume.
• Use data to make informed recommendations, optimise menus and improve partner performance.
• Attend internal meetings to represent the Strategic Accounts team and give insight-driven feedback.
• Proactively identify and implement process improvements for stronger partner outcomes.

Required profile

• 0-1 years of account management experience, preferably in food delivery, FMCG, tech or hospitality.
• Strong understanding of B2B operations and/or the UK restaurant industry.
• Confidence working with data, performance metrics and dashboards.
• Clear, persuasive and professional communication with internal and external stakeholders.
• Commercial acumen, strong negotiation skills and a proactive, problem-solving approach under pressure.

Required skills

• Experience using CRM platforms to track and report progress.
• Proficiency with Excel and Google Sheets.