Sales Support Advisor

About the role

TotalEnergies is looking for a Sales Support Advisor in London who reports directly to the General Aviation & Sales Support Manager. The post provides administrative support to the sales teams, enabling an accurate and efficient order-to-cash process, with a focus on customer service and adherence to company policy.

Key responsibilities

• Enter Special Fluids orders for UK and imported products
• Act as first point of contact for customer queries during the order-to-cash process (transport, delivery, pricing and invoicing)
• Liaise with depots and customs agents for import and export paperwork
• Raise credits and debits on SAP according to Business Managers' requests
• Handle month-end reconciliation, invoicing and goods receipts
• Confirm orders in SAP so invoices can be generated and process TotalEnergies Fluids invoices
• Manage certificates of analysis
• Support KPI and customer complaint management

Required profile

• 12 to 18 months' experience in customer service or sales support
• Good level of IT literacy
• Good prioritisation and organisation skills
• Good communication skills and problem-solving ability
• High customer care orientation and attention to detail
• Ability to work independently with minimal supervision