Strategy & Operations Manager - Payments Risk & Fraud

About the role

Deliveroo, now part of DoorDash, is looking for a Strategy & Operations Manager for Payments Risk & Fraud in London. This is an individual contributor role, hybrid with three days per week in the London office. You will own the strategy for payment fraud, promotions abuse, cash risk and chargebacks, balancing customer experience, growth and profitability.

Key responsibilities

• Define the strategy and roadmap for payment fraud, promotions abuse, cash risk and disputes across multiple markets, and identify emerging risks and prioritise investments.
• Own key business metrics such as fraud losses, chargeback rates, payment approval rates, promotions efficiency, recovery rates and false positive rates, and evaluate trade-offs between risk, customer experience and conversion.
• Partner with Data Science to improve fraud models and decisioning, and develop executive reporting and dashboards.
• Work with Product, Engineering, Finance, Marketing, Fraud Operations, Payments and external partners to deliver initiatives and influence roadmaps.
• Represent Payments Risk in senior leadership discussions and represent the function in investment decisions.
• Partner with payment providers, acquirers and card networks to improve performance and compliance, and improve operations through automation and scalable controls.

Required profile

• Experience owning complex fraud, payments, risk or trust & safety initiatives with measurable commercial impact.
• Experience developing business cases and influencing investment decisions.
• Track record of leading cross-functional initiatives across Product, Engineering, Finance and Data Science.
• Ability to translate complex data into clear recommendations for senior stakeholders.
• Experience with payment fraud, chargebacks, promotions abuse or card payment ecosystems is highly desirable.

Required skills

• Strong analytical skills, including SQL and data-driven problem solving.
• Commercial judgement and the ability to balance growth, customer experience and risk.

Benefits vary by country but include healthcare, well-being, parental leave, pensions and generous annual leave, including time off for a charity of your choice.