Supermarket Assistant Team Leader (Twilight)

About the role

As a Team Leader on the twilight shift you will help deliver the Partner‑led service that defines Waitrose, ensuring customers enjoy a high‑quality shopping experience while supporting the shop’s commercial performance.

Key responsibilities

• Support the shop’s management team with managerial tasks and collaborate across all areas to meet customer demand.
• Ensure partners work safely and legally, and maintain a tidy, safe working environment.
• Fulfil online orders for delivery and Click & Collect, and provide checkout support when needed.
• Replenish stock, keep shelves full and correctly arranged, and reduce waste through proper product handling and markdowns.
• Drive commercial performance by suggesting continuous‑improvement ideas.

Required profile

• Good people and leadership skills with a solid understanding of retail operations.
• Experience in a customer‑facing role and ability to manage stakeholder relationships.
• Must be 18 years or older to comply with working‑time regulations.

What we offer

• Night Premium of £3.75 per hour for work between 22:00‑06:00.
• Partner discounts – 25% off at John Lewis and 20% at Waitrose after the 90‑day earning period.
• Leisure Learning – up to £200 towards approved tutored courses.
• Generous holiday provision, pension scheme and life assurance.
• Access to exclusive Partnership hotels and a range of clubs & societies.