Supply Chain Development Advisor

About the role

The Supply Chain Development Advisor will support JD Group’s omni‑channel retail operations across the UK and Europe. You will monitor and optimise Order Management System (OMS) logic, manage returns routing, and contribute to continuous improvement projects throughout the supply chain.

Key responsibilities

• Monitor OMS logic and flow for all delivery methods, options and fulfilment locations in the UK and Europe.
• Collaborate with OMS third‑party providers such as OneStock, Shopify and Fluent.
• Support projects across warehouse, carrier, technical and returns domains.
• Analyse end‑to‑end performance, troubleshoot issues and propose improvements.
• Maintain transactional communication journeys for online fulfilment.
• Work with Retail, Merchandising, Trade and Transport teams to align system rules with business priorities.
• Maintain relationships with suppliers and ensure technical system integration.
• Provide data and knowledge for project scoping and support BAU queries.

Required profile

• Working knowledge of supply chain and logistics, preferably in retail/online.
• Previous experience using OMS/CMS platforms.
• Familiarity with customer experience processes.
• Strong analytical ability and proficiency in Microsoft Office, especially Excel.

Required skills

• Order Management System (OMS) expertise
• Content Management System (CMS) experience
• Microsoft Office suite
• Excel (advanced)
• OneStock platform
• Shopify platform
• Fluent platform