Supporter Care Administrator

About the role

The Talent Set is partnering with a client to hire a Supporter Care Administrator. This permanent role ensures that donor contributions are processed accurately, supporter records are kept in line with data‑protection standards, and enquiries are handled with professionalism and care.

Key responsibilities

• Serve as the first point of contact for supporter enquiries via phone, email and post.
• Send timely thank‑you communications and maximise Gift Aid opportunities.
• Process donations, including regular giving, and investigate any discrepancies.
• Maintain accurate supporter records while ensuring GDPR compliance and confidentiality.
• Handle supporter queries, complaints and issues, escalating when necessary.
• Provide general administrative support such as mail handling and assisting with income/expenditure processes.
• Support fundraising events and meetings as required.

Required profile

• Experience in a customer‑facing or supporter‑facing role with a calm, courteous communication style.
• Proven ability to handle queries, resolve issues and know when to escalate.
• Strong attention to detail for accurate data entry and numeracy.
• Willingness to learn fundraising concepts such as Gift Aid and regular giving.
• Ability to prioritise workload and meet deadlines.
• Clear written and spoken English.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Experience using databases for record keeping.

What we offer

• Salary up to £30,000 per year.
• Permanent contract based in Central London.
• Hybrid working – four days onsite, one day remote.