Team Manager – Fashion, Home & Beauty (Carlisle)

About the role

Join M&S as a Team Manager in Fashion, Home & Beauty, leading a dynamic shop‑floor team in the Carlisle area. You will set the pace, raise standards and inspire your colleagues to deliver standout style, sharp service and strong commercial results.

Key responsibilities

• Lead and motivate a multiskilled team on the shop floor, ensuring five‑star customer service.
• Drive commercial performance through data‑informed decisions and insight‑driven actions.
• Maintain ownership of standards, safety, product availability and operational excellence.
• Champion digital tools and new ways of working to improve efficiency.
• Foster an inclusive culture where people feel valued, developed and proud of their work.

Required profile

• Proven experience leading teams in a fast‑paced retail or customer‑focused environment.
• Strong commercial awareness with confidence to use data and insight.
• Ability to coach, develop and performance‑manage with clarity and empathy.
• Comfortable having constructive, sometimes difficult conversations.
• Resilient, adaptable mindset with energy to lead through change.

Required skills

What we offer

• Opportunity to shape the future of M&S stores for the next generation of customers.
• Supportive environment that encourages personal growth and career progression.
• Competitive remuneration and benefits package.