Team Manager – Fashion, Home & Beauty

About the role

Join M&S as a Team Manager in Fashion, Home & Beauty, leading on the shop floor in the Oxford area. You will set the pace, raise standards and inspire your team to deliver standout style, sharp service and strong commercial results.

Key responsibilities

• Lead a department that trades strongly, looks brilliant and delivers five‑star service.
• Ensure clear ownership of standards, safety, availability and operational excellence.
• Drive commercial results using data insight, pace and effective leadership.
• Coach, develop and performance‑manage a motivated, multiskilled team with empathy and clarity.
• Handle constructive, sometimes difficult conversations and lead through change.
• Embrace digital tools and new ways of working to improve efficiency.
• Model great service, inclusion and M&S behaviours.

Profile required

• Proven experience leading teams in a fast‑paced retail or customer‑focused environment.
• Strong commercial awareness with confidence to use data and insight.
• Ability to coach, develop and manage performance with empathy.
• Comfortable having constructive, sometimes difficult conversations.
• Resilient, adaptable mindset with energy to lead through change.
• Digital confidence and willingness to adopt new ways of working.
• Natural role model for great service, inclusion and company values.

Required skills

• Leadership and team coaching.
• Performance management.
• Data‑driven decision making.
• Proficiency with digital retail tools.
• Strong commercial awareness.
• Effective communication.
• Resilience and adaptability.