Team Manager – Luxury Accessories

About the role

We are looking for an experienced Team Manager to lead a luxury accessories department in one of London’s most iconic department stores. Reporting to the Store Director, you will drive commercial performance while delivering an exceptional client experience.

Key responsibilities

• Lead, inspire and motivate a medium‑sized sales team to deliver outstanding client service.
• Drive sales performance, productivity and KPI achievement across the department.
• Monitor daily trading performance and implement action plans to maximise opportunities.
• Act as a visible leader on the shop floor, modelling best practice.
• Elevate the client experience through personalised service, relationship building and client retention strategies.
• Coach, mentor and develop team members through regular feedback and in‑the‑moment coaching.
• Partner with training and store leadership to enhance product knowledge and selling skills.
• Support recruitment, onboarding and succession planning to build a strong talent pipeline.
• Maintain exceptional visual merchandising, operational and luxury service standards.

Required profile

• Proven experience as a Team Manager, Department Manager or equivalent leadership role within luxury retail.
• Strong accessories background with the ability to act as a credible product expert.
• Demonstrable success driving commercial performance, client engagement and KPI delivery.
• Exceptional people leadership skills and a passion for developing talent.
• Confident communicator with natural gravitas and influence at all levels.
• Highly organised, adaptable and comfortable in a fast‑paced luxury environment.

Required skills

What we offer

• Opportunity to lead a high‑performing team in a prestigious luxury setting.
• Competitive remuneration package.
• Professional development and career progression within a global luxury brand.